Last updated: July 16, 2026
Hirers pay Drivano separately for access to the Platform under their subscription or other agreed software plan. Stripe may process those Drivano software fees. A Contractor's shift fee is not a Drivano fee, wage, salary, payroll payment, commission, or introduction fee.
The Hirer owes each Contractor directly under the accepted shift contract. At launch, the Hirer must pay the Contractor through its normal bank or accounts-payable process using the invoice sent by that Contractor. Drivano does not receive, hold, route, advance, deduct from, or guarantee the Contractor's money.
Monthly subscriptions are Drivano's standard Platform offer. For an approved founder-supported pilot, Drivano and the Hirer may agree a separate fixed or usage-based Platform/service fee in writing before any live requirement. No pilot fee is charged merely because an unfilled requirement is published unless the written pilot terms expressly say otherwise.
Any agreed Drivano fee remains separate from the rate, VAT, invoice, and payment owed to a Contractor. The former GBP 59 Emergency Cover PAYG offer was retired for new sales on 16 July 2026. Existing legacy records and charges remain governed by the terms accepted when they were created.
| Stage | Who | Required action |
|---|---|---|
| By Sunday 19:00 UK time | Contractor | Submit a complete and accurate timesheet for work completed that week |
| Review | Hirer | Approve the hours and fee, or raise a specific genuine dispute promptly |
| After approval | Contractor | Review and generate the invoice, download it, and send it directly to the Hirer |
| Normally the following Friday | Hirer | Pay the Contractor directly using the invoice instructions and record the transfer status in Drivano |
| On receipt | Contractor | Confirm the amount that reached the Contractor's account |
A complete timesheet submitted after Sunday at 19:00 UK time will normally move to the next weekly payment cycle. A payment date is a contractual due date, not a guarantee by Drivano that the Hirer will pay or that banking systems will settle by a particular time.
Contractor rates displayed and accepted for a shift exclude VAT. If the Contractor is VAT registered and VAT is legally due, the Contractor adds VAT to the approved net fee on its invoice. A Contractor that is not VAT registered must not add VAT. Drivano does not decide a user's VAT status or provide tax advice.
The Contractor controls its invoice number, supplier details, VAT information, and payment instructions and must review them before generation. Drivano creates the invoice document only at the Contractor's express instruction from the Hirer-approved timesheet. The Contractor remains the invoice issuer and supplier and must send the invoice to the Hirer using its own email or sharing method.
Drivano may separately record:
A Hirer's "payment sent" update is not confirmation of receipt. Full payment is shown as Contractor-confirmed only after the Contractor records receipt. Drivano may use these records for reminders, dispute support, account controls, and payment-reliability information.
A Hirer must raise any timesheet dispute promptly, honestly, and with specific reasons. The parties remain responsible for resolving the underlying service or invoice dispute. Drivano may provide records and administrative support but does not act as a court, tribunal, legal adviser, debt collector, payment guarantor, or final decision maker.
Repeated late payment, false payment reporting, abusive disputes, or non-payment may lead to warnings, restricted shift posting, suspension, termination, or other measures permitted by the Terms. Any statutory interest, recovery cost, credit note, refund, or direct repayment relating to a Contractor invoice remains a matter between the Hirer and Contractor unless law requires otherwise.
Drivano does not currently offer integrated Stripe payment of Contractor invoices. If a future optional service is introduced for an eligible limited-company Contractor, it will be governed by separate eligibility, consent, regulatory, Stripe, and fund-flow terms. No user is required to select such an option to access work-finding services, and direct Hirer-to-Contractor payment will remain available.