1. Introduction

Drivano ("we," "us," "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect information you provide directly to us, including:

Account Information: Name, email address, phone number, password
Profile Information: Company details (for employers), HGV licence details (for drivers)
Financial Information: Bank account details for payments, billing information for subscriptions
Documents: HGV licences, CPC certificates, insurance documents
Usage Data: Shifts posted/accepted, timesheets, payment history
Technical Data: IP address, browser type, device information, cookies

3. How We Use Your Information

We use your information to:

Provide and maintain the Platform
Process shift bookings and payments
Verify HGV licences and compliance documents
Generate contracts and timesheets
Send notifications about shifts, payments, and platform updates
Provide customer support
Improve our services and develop new features
Comply with legal obligations

4. Information Sharing

We share your information in the following circumstances:

Between Users: Driver information is shared with employers when accepting shifts; employer information is shared with drivers for shift details
Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, data storage)
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and monitoring
Employee training on data protection

6. Your Rights (GDPR & UK GDPR)

If you are in the UK or EU, you have the following rights:

Access: Request a copy of your personal data
Rectification: Correct inaccurate or incomplete data
Erasure: Request deletion of your data (subject to legal obligations)
Restriction: Restrict processing of your data
Portability: Receive your data in a portable format
Objection: Object to processing based on legitimate interests
Withdraw Consent: Withdraw consent at any time (where applicable)

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Typically:

Account data: Until account deletion plus 30 days
Financial records: 7 years (for tax and accounting purposes)
Compliance documents: Duration of engagement plus 6 years

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

9. Children's Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect information from children.

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Drivano Ltd
Company Number: Available on request
Registered Address: Available on request
Email: privacy@drivano.co.uk
Data Protection Officer: dpo@drivano.co.uk