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FAQ

Quick answers to common questions about pricing, compliance, and features

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Getting Started

Learn the basics of using Drivano

  • How to create your first shift
  • Inviting drivers to your network
  • Understanding compliance checks
  • Setting up your company profile

For Employers

Guides for haulage companies

  • Managing shifts and bookings
  • Approving timesheets
  • Generating payroll CSV files
  • Understanding IR35 compliance
  • Team management and roles

For Drivers

Help for HGV drivers

  • Browsing and accepting shifts
  • Uploading your HGV licence
  • Submitting timesheets
  • Right of substitution explained
  • Getting paid

Billing & Pricing

Questions about plans and payments

  • Understanding our pricing model
  • Upgrading or downgrading plans
  • What happens if I exceed my limit
  • Invoice and payment history
  • Refund policy

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Our support team is ready to help you get the most out of Drivano